Returns Policy
At Blokey.co.uk, we want you to be completely satisfied with your purchase. If you have changed your mind or are not entirely happy with your item, we are here to help. Please read our returns policy carefully to ensure a smooth return process.
14-Day Returns
You have up to 14 days from the date of delivery to initiate a return for any unwanted items. After this period, we regret that we cannot accept returns.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, with all tags and packaging intact.
- The item must be unused and free from any signs of wear or damage.
- Items such as perishable goods, personalised products, and hygiene-sensitive items (e.g., underwear, swimwear) cannot be returned for hygiene reasons.
Return Process
To initiate a return, please follow these steps:
- Follow the instructions received within your package, full return details and delivery address are provided.
- Carefully package the item, ensuring it is well-protected to prevent damage during transit.
Return Shipping
Please note that return shipping costs are the responsibility of the customer. We do not provide free postage for returns. You may choose your preferred shipping method to send the item back to us.
Refund or Exchange
Once we receive your returned item and verify its eligibility, we will process your refund or exchange within 14 business days. Refunds will be issued to the original payment method used for the purchase.
If you request an exchange, we will do our best to fulfil your request based on product availability. If the item you desire is out of stock, we will issue a refund for the returned item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of receiving the item. We will arrange for a replacement or issue a full refund, including return shipping costs.
Contact Us
If you have any questions or need further assistance with the returns process, please don’t hesitate to contact our customer support team at in**@bl****.uk – We are here to assist you.